Frequently asked questions

■ Mission

Exo Latex is a small Montréal based design studio, specialized in handmade latex clothing and accessories. Our goal is to offer unique quality latex clothing and accessories for any occasion and for every body type. Each item is carefully handcrafted in-house with attention on detailing, and are tested and built solidly to last.

■ Our products

Our garments are made of 100% natural latex and all of our items are available in different sizes. Likewise, we encourage custom made sizes to ensure perfect fitting with no extra fee. Different colors and materials combinations are possible for customization according to your tastes and needs. Check our catalog to see the wide choice of designs.

■ Collaborations and special requests

If you have more specific requirements, we also undertake commissions and special requests. Furthermore, we’re happy to collaborate with models, film makers, photographs, boutiques, fashion designers and anyone interested to our work. So feel free to contact us about your project.

■ Custom and personalized orders

Each garment is custom made to order for you. We welcome custom and personalized orders. For example, you could add some buttons, spike trim of zip to garments. Don’t hesitate to contact us about it.

■ Sizing details

Most of our items have a size chart you can refer to. See the chart in the images listing. You can also ask for specific made-to-measure garments with no extra cost. See the measurements chart in the images listing.

■ Care instructions

You are new to wearing latex? You wonder how to wash and take care of your latex garments? Don’t worry : when you order, we ship you detailled latex wear and care instructions to ensure that your clothing and accessories will last longer and look better.

■ PROCESSING TIME

The processing time vary depending of your order. It’s usually 1 week up to 4 weeks for complex garment or multiple items order. Add to that the shipping time. Don’t hesitate to contact us if you want an estimate.

■ Shipping 

We provide a tracking package number for Canada, USA, South America and Europe ensuring that your package arrive at the correct destination. Contact us if your location is not listed in the shipping options and we will calculate the price and make you a shipping code on  request especially for you!

■ Packaging

Each garment are carrefully packed in a small box or envelope to ensure that they arrive in good condition. The package label is discrete to assure your privacy.

■ RETURNS & EXCHANGES

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

■ Wholesale availability

Contact us if you want one or multiple of our garments in a large amount. We’ll see what we can do!

■ Customer service

If for any reason you have any issues with your purchase (damage in the mail, we made a devastating error, etc.), don’t hesitate to let us know so we can find a solution to solve the issue. We’ll try to fix it for you ASAP to garantee your satisfaction.

■ Fabric & material

We use only the highest quality material to make our garments. Each item has been tested to ensure durability and ease to use. We use natural latex sheeting for all our latex clothing and accessories. The default 0.4mm thick latex sheets come from Radical Rubber (England). The 0.3mm, 0.5mm and 0.8mm latex sheets come form MJTrends (USA).

■ Contact us