Frequently asked questions
■ Mission
Exo Latex is a small Montréal based design studio, specialized in handmade latex clothing and accessories. Our goal is to offer unique quality latex clothing and accessories for any occasion and for every body type. Each item is carefully handcrafted in-house with attention on detailing, and are tested and built solidly to last.
■ Our products
Our garments are made of 100% natural latex and all of our items are available in different sizes. Likewise, we encourage custom made sizes to ensure perfect fitting with no extra fee. Different colors and materials combinations are possible for customization according to your tastes and needs. Check our catalog to see the wide choice of designs.
■ Custom and personalized orders
Each garment is custom made to order for you. We welcome custom and personalized orders. For example, you could add some buttons, spike trim of zip to garments. Don’t hesitate to contact us about it.
■ Sizing details
Most of our items have a size chart you can refer to. See the chart in the images listing. You can also ask for specific made-to-measure garments with no extra cost. See the measurements chart in the images listing.
■ Care instructions
You are new to wearing latex? You wonder how to wash and take care of your latex garments? Don’t worry : when you order, we ship you detailed latex wear and care instructions to ensure that your clothing and accessories will last longer and look better. By default we ship our latex clothes with dry powder inside, it gives a dull (not shiny) appearance, but is best for storage and shipping.
■ PROCESSING TIME
The processing time vary depending of your order. It’s usually 1 week up to 4 weeks for complex garment or multiple items order. Add to that the shipping time. Don’t hesitate to contact us if you want an estimate.
■ Shipping
We provide a tracking package number for Canada, USA, South America and Europe ensuring that your package arrive at the correct destination. Contact us if your location is not listed in the shipping options and we will calculate the price and make you a shipping code on request especially for you!
■ Packaging
Each garment are carefully packed in a small box or envelope to ensure that they arrive in good condition. The package label is discrete to assure your privacy.
■ RETURNS & EXCHANGES
I don’t accept exchanges or cancellations
The following items can’t be returned or exchanged
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
■ Wholesale availability
Contact us if you want one or multiple of our garments in a large amount. We’ll see what we can do!
■ Customer service
If for any reason you have any issues with your purchase (damage in the mail, we made a devastating error, etc.), don’t hesitate to let us know so we can find a solution to solve the issue. We’ll try to fix it for you ASAP to guarantee your satisfaction.
■ Fabric & material
We use only the highest quality material to make our garments. Each item has been tested to ensure durability and ease to use. We use natural latex sheeting for all our latex clothing and accessories. The default 0.4mm thick latex sheets come from Radical Rubber (England). The 0.3mm, 0.5mm and 0.8mm latex sheets come form MJTrends (USA).
solidly to last.
■ Our products
Our garments are made of 100% natural latex and all of our items are available in different sizes. Likewise, we encourage custom made sizes to ensure perfect fitting with no extra fee. Different colors and materials combinations are possible for customization according to your tastes and needs. Check our catalogue to see the wide choice of designs.
■ Collaborations and special requests
If you have more specific requirements, we also undertake commissions and special requests. Furthermore, we’re happy to collaborate with models, film makers, photographs, boutiques, fashion designers and anyone interested to our work. So feel free to contact us about your project.